Last updated
April 30, 2024

What is Blossm’s return policy?

All sales are final on Blossm. However, we take an active role in each and every purchase made to ensure both the buyer and seller have a great experience. A buyer may open a claim with us if they don’t receive their item or the item they receive is not as described within the listing. After an item has been delivered, a buyer has 48 hours to request a claim for a refund / return. We usually process claims within 5-10 business days.

In addition to filing a claim, we recommend you reach out to the seller to share any concerns. They may be able to work with you to find a faster resolution and can issue refunds themselves.

What is covered:

The following issues are covered with purchase protection when an item is bought and shipped through Blossm:

  • The item was not sent to the buyer.
  • The item is damaged when the buyer receives it. (For live plants and clippings, a refund can only be issued if it arrives unsalvageable or materially different from described.)
  • The item is incorrect or missing.
  • The item the buyer receives is not as described.
  • Seller sending an item to an incorrect shipping address on the order.

What isn't covered:

  • Items the buyer doesn’t like.
  • Any item that is prohibited by Blossm.
  • Purchases made in cash or with an in-person cashless payment.
  • Buyer adding an incorrect shipping address on the order.
  • Purchases conducted through payment or shipping systems outside Blossm.
  • Stolen packages / items
  • Packages / items being ceased or removed by the shipping provider.