Last updated
November 1, 2022

What is Blossm’s return policy?

All sales are final on Blossm. However, we take an active role in each and every purchase made to ensure both the buyer and seller have a great experience. A buyer may open a case with us if they don’t receive their item or the item they receive is not as described within the listing.

Returns are not currently offered for:

  • No longer want the item
  • Delayed delivery
  • For live plants and clippings, slight minor signs of stress after transit (see details below for information needed in submitting a claim)

If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 2 days of delivery through the mobile app. When a claim is opened, the buyer is asked to upload photos and offer details of the item. If the return is verified, we assist the buyer in returning the item to the seller. To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. We encourage buyers to review the listing photos, description, and item condition, and if you have any questions, please ask the seller for additional details, measurements, or photos. Sellers are usually more than happy to provide additional information.

For live plants and clippings, a refund can only be issued if it arrives unsalvageable. Pictures of the leaves, stems, and especially the root system (if it was rooted) are necessary in order to submit your claim.