December 13th, 2022
Reviews are critical to help build trust in the Blossm community. They’re an important way for buyers, sellers, and swappers to give each other feedback, promote transparency, and let you know what to expect. We believe that a fair review system is one that respects and protects our community’s genuine feedback, and we have a number of safeguards in place to help build trust in our review system.
Reviews through the Blossm ordering system work as follows:
After an order is complete (delivered and accepted by the buyer) reviews are sent out to both the buyer and seller to give each other feedback.
Reviews when archiving an item:
Both buyers, sellers, or swappers can leave a review after they complete an order (local or shippable) through the Blossm platform. In addition, a seller / swapper can request a review from another user when archiving an item.
Once a Blossm order is complete, both the buyer and seller have 7 days to submit their review.
Reviews are only posted after both parties have submitted their reviews, or the 7-day period has ended—whichever comes first.
* If a seller cancels an order, the buyer and seller won’t be able to leave a review.
Blossm doesn’t moderate reviews before they’re published, and reviews are encouraged to be transparent.
However, reviews do need to be honest and relate to a genuine transaction, and may be removed if they violate our Reviews Policy. In short, this means that a review may be removed if:
To encourage honest and impartial reviews, we limit the ability of buyers and sellers to edit a review after they’ve been written. If you submit your review first, you may edit it anytime within the 7-day review period, up until the other user submits their review. Once both reviews are submitted or the 7-day review period has ended, whichever comes first, both reviews are automatically published and no more changes can be made. Both the buyer and seller reviews are posted at the same time and can’t be edited after they’re posted (the other person can’t read your review and change their own as a result). You can’t request edits to a review written about you.
You can’t remove a review written about you if you disagree with it, but you can report it to us if you think it violates our Reviews Policy. These reviews will be removed if they violate our Reviews Policy, and both buyer and seller will be informed of this decision upon removal.
You can remove a review you’ve written if it no longer reflects your genuine experience as a buyer or seller. You can reach out to our support team with your request to remove a review you’ve authored.