Last updated
April 30, 2024

How to refund an order as a seller?

Sellers can issue refunds for damaged, defective items, or if they're unable to fulfill or ship the order. To minimize refunds, we encourage sellers to maintain updated listings and promptly ship orders. However, frequent cancellations or refunds may affect selling privileges to safeguard the marketplace.

It's important to note that when a seller issues a refund, the payment processing fee of 2.99% + $0.30 is non-refundable.

A refund fee may be applied in the following situations:

  • The seller sent the wrong item to the buyer.
  • The seller was unable to ship the item.
  • The seller cancels to change shipping options.
  • The item is no longer available for sale.
  • The item is on hold for someone else.
  • The seller has not shipped within 7 calendar days of purchase.

If you need to cancel your order please reach out to your buyer. Communication is key, and working directly with your buyer will help ensure a smooth cancellation for you and the buyer.

It may take 5-10 business days for funds to settle to back to the buyers payment method when making a refund.