Last updated
October 8, 2022

How to cancel an order as a buyer?

Buyers can ask the seller to cancel the order any time before the seller confirms shipment. It’s up to the seller to agree or deny the cancellation request. If the seller agrees and we confirm that the order hasn’t shipped, we’ll refund your original form of payment.

If the seller denies the request, they can ship and complete the transaction as originally planned. If the seller doesn’t confirm the shipment or respond to the cancellation request within 24 hours, we’ll refund the original form of payment.

If the seller confirms that they have dropped off the package with the shipping carrier, but it hasn’t received any tracking updates for 7 days, the order will be eligible for cancellation at the buyer’s request. Buyers can request cancellation directly from the Order Status page.